My buddy Nathan Scott recently escaped from a job at Wal-Mart. He wrote the following on his experience there:
Many injustices go unspoken in this world. That is a given. From AIDS to cancer, multiple problems are constantly voiced. People walk for these causes, raise money through various stereotypical ways, or Facebook groups are formed. I am not writing this to rant or attack (well, maybe a little bit), but merely to shed light on something we are all aware of, but rarely actually get detailed information on.
I am talking of the giant supercorporation known as Wal-Mart.
We have all heard the tales; they pay low wages, they abuse their employees, they provide low quality service. And yet, we continue on with our day.
Allow me to start with the fact that every negative thing you have heard about Wal-Mart is almost 100% true. The blatant mistreatment of employees, the poor training offered, and the top heavy management system all lends to an incredibly venomous working environment that no human being should be obligated to tolerate. I am writing to shed light on this corporation, for I feel that not enough is voiced when it comes to a matter such as this. How are they allowed to survive as a company? This is an answer that I do not know, but will explore in these paragraphs. Hopefully it will aid you in making a formal decision for yourself.
The first part of any new job is training. Ah, the fresh breeze of opportunity, smelled only when you’re a newbie. Everything seems so bright and shiny, you’re anxious to please your new employers and be the best you that you can be, and go in and tear the place apart with your shining smile and go-getter attitude. This is the feeling that is instilled during training; the idea that anything is possible at Wal-Mart, from a fruitful career to a peaceful work environment that allows you full range to utilize your personal skills. The feeling is quickly broken.
I was trained along three other women – a small group, they said. This much is true, for I have seen at least a dozen people in the training room at a time, and sessions occur at least bi-monthly, if not more. I often compare them to cattle being lead to the slaughter.
It stared with a board game. We were given little characters to move around the squares, and had to roll some dice. As we moved along we learned little facts about Wal-Mart as a corporation, how its founder, Sam Walton, was a humble man of humble beginnings. The training room was laden with plaques containing inspirational quotes from the man himself – the usual ‘try until you succeed’ tripe that any monkey could make up. We were given booklets, had to watch videos, the usual that’s to be expected, but one feeling came over me that I have never felt at any other workplace: The feeling of propaganda. All around, in every single text I read, every poster I noticed, every video I watched, all had such a sickly pro-Wal-Mart attitude to it that it was almost suffocating. Wal-Mart was a shining beacon of hope, North America’s greatest retailer, without a fault or scruple to be seen. How quaint.
After initial training we were plopped in front of computers to do CBL’s – Computer Based Learning. They were basic flash click-through educational segments that taught you everything you needed to know through the most patronizing and condescending fashion possible. You were obligated to complete them; one could not log onto a till until they were finished. No one found them very enjoyable.
And then, the final part of training: What goes on at the sales floor. I walked on for my first day, expecting to be walked through all that one needed to know to operate in the Electronics department, my head expected to be brimming with knowledge at the end of the day.
Disappointment ensued.
I was provided with no comprehensive training whatsoever, not a soul walked me through what I was obligated to do, and I was forced to learn everything from the seat of my pants. This may come to no surprise to anyone reading this, but every job offers at least some time and energy into actually equipping employees with the right tool for the job. How are they allowed to get away with such contempt for their employees? Does it really come as a surprise to them that the ‘revolving door’ is always moving? Does this just not seem asinine?
And then there were the employees themselves. Not a single grunt worker I ever talked to enjoyed their work at Wal-Mart, and most were looking for new jobs. In fact, the hatred we felt towards the company was almost an inside joke – a bond between us that we hid from the management. But in the end, that bond turned on itself and other people, creating a toxic environment that was impossible to professionally work in. I had no real problems with a majority of my coworkers – save for one. Let’s name her B, which can stand for many things, like Bitch, Bag, Bully, Braindamaged, or a slew of other words you are a free to make up. She was the bane of my existence, and made me anxious to the point of acute nausea and unwillingness to go to work.
It started on the first day, when I forgot her name. In an effort to be off the wall, while trying to call her by name, I stated, “Yeah, you, uh… person! Um… er… Homo Sapien!”
And thus spelled my doom.
Her main grudge, over the course of 3 months, was that I called her a Homo Sapien. As if it were an insult.
Aren’t we all Homo Sapiens?
A small amount of other newbie mistakes was the icing on the cake, but for the entirety of my employment I was faced with her cold, patronizing, and immature attitude towards me. Every single day I was forced to endure her constant barrage of negativity, and anyone who has ever had to deal with bullying can understand how demoralizing it can get. Eventually we had to have a sit-down with an assistant manager and told to smarten up, but it is hard to hide one’s loathing for another when you are forced to work together.
And then there was management.
The word the predominantly comes to mind is segregation. There was a seemingly large rift between the upper and lower tiers, and therein lay a majority of the problems. The company in of itself is incredibly top heavy; the assistant manager gets paid fifteen dollars an hour, and the stock associate gets paid nine. Yes, there is more responsibility to management, but if eating at McDonald’s and picking your nose qualifies management then I’m a shoe in. They generally treated the lower staff with ambivalence or contempt; no warmth was to be seen or had. My department manager had a bad habit of hoarding the work for herself then disappearing for 45 minute long ‘coffee breaks’. This drove one of my other coworkers to eventually quit. I had management dangled in front of my face more than once; but I was severely disappointed on multiple accounts. It seemed to be the carrot on the end of the stick, but my illusions were quickly shattered.
Wages were a large issue as well, and many felt that if they were paid better, they would in all likeliness perform better. I made it known upon hiring that I was in need of full time hours, and yet they hired me on part time, starting at $9.70 an hour. I had around thirty hours a week, thus allowing them to abuse the system as much as possible. Even if promoted to full time, I was told that I would not see a raise.
Their main safety net seemed to be the fact that they always had a long lineup of people applying. It’s a bad economy, you can’t find a job anywhere else, why not work at Wal-Mart? Therefore, if an employee shows any sort of lackluster attitude or does not perform to company standards, instead of rectifying the situation, they let them go. Meat goes bad, and when it does, you replace it with new meat. You don’t try and revive the old meat back to edible standards, right? Human beings are not steaks.
I often visualize the situation as a massive tangled web, with stacks of vicious cycles intertwined. The manager is abusive towards the employee. The employee, in turn, fairs on a poor level, thus providing less customer satisfaction. Sales lower, customers are dissatisfied, and home office contacts the branch, giving flak to the management. The management, then, in turn, abuses the employee, and the cycle continues.
On a more personal note, the reasons behind my being let go were the biggest kick in the pants. I admit I got sloppy; I was late by 5 – 10 minutes on a usual basis for a few weeks. I simply stopped caring, and judging by the fact that others have gotten away with much more heinous crimes I thought it would be simply overlooked. That was not the case, for a few weeks ago I was called into the office for a written ‘coaching’. That is my favorite term that Wal-Mart uses, a sugar coated and dumbed-down way of saying ‘harshly reprimanded’. I was told not to be late again, because if my manager can get to work on time, then I can too. And so, while having the flu the other day, I was a total of 8 minutes late. That was strike one. Strike two was the fact that I left early for a shift, even though the schedule itself stated I was to be off at that specific time. The manager had told me a few weeks earlier that the schedule was prone to errors and to generally disregard them, but others were taking advantage of the misprints as well. It is the job of the employer to provide accurate scheduling for the employee to adhere to, not the job of the employee to be psychic. And finally, my working at Dollarama on the side was deemed a conflict of interest. Even though no statement or guideline has ever been provided, I was shown a small poster that stated, in tiny writing, that conflicts of interest were not permitted. As if it is Wal-Mart’s business what I do in my spare time. And thus, I was told I no longer had a future with the company. I gladly handed over my nametag and vest, wished her the best in life, and headed out the door.
All in all, the blatant abuse that went on during my employ was something that I would wish on no one. It is impossible for me to really convey the pervasive negativity that went on through simple words. We’ve all had crappy jobs that we’ve bad to endure. But this is to depths uncommonly seen.
And so, my final question is: How are these people allowed to get away with this? How is this corporation allowed to survive, and constantly commit the atrocities that it does? Why is it that they make billions of dollars yearly, yet provide one of the lowest known wage rates for its workers? I believe the blame lies on the laziness of humanity. Wal-Mart formed the perfect niche – an all in one store created for maximum convenience. I cannot answer these questions, and don’t believe there is any tangible answer. Take from this what you will, whether you disregard the message entirely or take it to heart. But ask yourself this, the next time you shop at your local Wal-Mart: Is this something you really, as a human being, want to support?